FAQ's

1. What are the benefits of hand-woven socks? 

Our hand-woven socks are unique, soft and comfortable. The manual weaving process ensures higher quality in the finishes and greater durability, which is not always achieved with those manufactured by machine.

2. Can I return the socks if they don't fit me or don't like them? 

No, we do not accept returns.

3. How can I wash my woven socks so that they last longer?

We recommend washing them by hand with cold water or in a gentle washing machine cycle. Avoid using a dryer, as heat can damage natural fibers. Follow the care instructions to ensure that your socks last a long time!

4. Do you have international shipping?

We have shipments only Nationwide.

5. How long does it take to ship my order?

Delivery time depends on your location. Usually, orders last between 3 to 5 business days. We will send you a tracking number so you can track your order at all times.

6. Do you offer discounts or promotions?

Yes, we have periodic discounts and special promotions. Subscribe to our newsletter or follow us on social networks to be aware of the latest offers.

7. How can I contact customer service?

You can write to us through our contact form, send us an email to hello@titas.us. We will be happy to help you with any questions or inconveniences.

8. Are the socks suitable for people with sensitive skin?

Yes, many of our socks are made with soft and natural materials such as cotton and merino wool, which are ideal for people with sensitive skin. If you have allergies or special needs, do not hesitate to consult the product description for more details.

9. How can I track the status of my order?

Once your order is shipped, you will receive a tracking number by email. You can use this number to track the status of your shipment on the courier company's website.

10. What do I do if my order arrives damaged or incomplete?

We are very sorry for any inconvenience. If your order arrives damaged or incomplete, please contact us within the first three days so that we can solve the problem as quickly as possible.